Hospitality Recruiting Tips for Finding Top Talent - Spark Hire

Hospitality Recruiting Tips for Finding Top Talent - Spark HireA hotels staff directly correlates to that facilitys success. Hotel staff members have a major impact on a guests stay, for better or for worse. To ensure that your customers are anxious to return for another visit soon, keep the focus on hiring the very best that your industry has to offer. Heres how you can recruit top talent in hospitalityWrite out a job descriptionThis helps you to understand where your priorities lie in terms of skills and abilities that a potential candidate must have. Once you figure out whats most important, you can go through the interview process with a clearer picture of who and what youre looking for. A job description is also helpful for a candidate, as it allows them to learn exactly what the role would include should they receive an offer.Focus on both internal and external recruitingDivide your time equally between internal recruiting efforts and spreading your katechese to outside candida tes. Both types of recruiting have value, but many businesses inadvertently end up focusing too much attention on one over the other. If you have an employee working the front desk who appears to have potential to fill another role, start talking to them about these opportunities early. Let them know what the other position would look like, and find out whether they have the drive to handle this new job.However, if youre out at an event and meet someone who you think would be perfect for your team, exchange contact information and stay in touch. Even if theyre not currently working in hospitality, you may find that theyre your next great hire. Its easy to teach someone how to use a particular computer program or tool. Its much harder to teach them customer service abilities. If you think theyd represent your hotel well, contact them when an opening pops up.Dont forget about background checkshintergrund checks are especially important in the hospitality industry, as your staff will h ave access to guests personal possessions and information. As swamped as you may be during the hiring process, never neglect this key step.Youll also want to make sure that your hotel has a strong training program in place. Everyone who works in your facility, regardless of their duty, should know whats expected of them. They should understand how guests should be treated, how they should handle a dissatisfied customer, and who to talk to if they have concerns.Image stockyimages/BigStock.com